FAQ’s

What areas do you cover?

Pawz is growing so we have extended our current Walking areas. Send us a message with your postcode in the enquiry form and I’ll confirm if we cover your area during collections!

Are you insured?

Yes – Walking Pawz holds full insurance 

When picking Walking Pawz, you’ll get the below:

– Full insurance 
– Professionally caged vans with a full air con system, fans and non-slip soft mats
– DBS checked
– Qualified in Pet First Aid training 
– LOTS of love

How do you collect my dog from home?

With your authorisation a key will have been issued to us (unless you are at home). 

Under no circumstances will there be any information about you, your dog or the actual address. Your security is paramount to us as we are bound by the Data Protection Act.

Do I need to give you anything before the walk?

Your dog must have a collar and an ID tag – if you do not have these then don’t panic, just let me know – we are on hand to help you make sure it has the right tag. We also ask you to leave a towel in case of muddy paws

Are you qualified in pet first aid?

Yes – all walkers are First Aid trained and although you’re supposed to refresh your First Aid Training once every 3 years, Walking Pawz team do a refresh every 12 months.

Do you have a cancellation policy?

We do. The planning it takes at Pawz to ensure all dogs get the best from their walks and have the best times mean we are incredibly particular about what dog goes on what walk. 

We require 2 days cancellation notice. For all dogs at Pawz, this cancellation policy is in full affect once dogs sign up. 

We appreciate your understanding.

Fully Insured & DBS Checked
Giving you peace of mind knowing your dog is in safe hands

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